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Security and privacy

We offer reading and learning in a protected environment.

On this page, families, guardians, children and teenagers can learn about the safeguards Elefante Letrado has in place.

See our safeguardsSee the data we process
A child reading on a tablet on an adult’s lap, both smiling.

safe reading

A protected learning spaceTo learn with peace of mind

Protection is part of every page.

We built a safe learning environment so that children and teenagers can develop a reading habit, and so that guardians know how their data is protected.

Risks and safeguards

What can happen and how we reduce the risks.

Our security lies in product choices, access practices and communication with families.

  1. 01Risk

    Someone unauthorised using the child’s device or account.

    What we do

    An exclusively educational environment with access control: only authorised people see the data.

  2. 02Risk

    A password that is shared or written down somewhere visible.

    What we do

    We guide families and students on looking after their passwords, and we use encryption to protect stored information.

  3. 03Risk

    Contact with strangers or exposure to inappropriate content.

    What we do

    We are not a social network: there is no chat with strangers, no advertising and no commercial profiling.

  4. 04Risk

    Misuse of personal data.

    What we do

    We collect only the minimum necessary, process information exclusively for educational purposes, and apply access controls and governance to protect children’s data.

Guide by audience

Everyone finds the information in their own way.

In compliance with article 16 of the ECA Digital Open information for parents, guardians, children, teenagers and schools.

For families

Parents and guardians

Information to follow along, talk things over and decide with more confidence.

  • 01You have the right to know

    The law guarantees you can learn about the risks and the safeguards, free of charge and without having to subscribe to the platform.

    Article 16 of the ECA Digital

  • 02We collect the minimum

    We collect only the personal data strictly necessary for the stated purposes and, when necessary, it is shared exclusively with the companies listed in our Privacy Policy.

    Purpose, adequacy, necessity and article 14 of the LGPD

  • 03No ads, no strangers

    A 100% educational environment: it is not a social network, and there is no chat with strangers and no advertising.

    The best interests of children and teenagers

  • 04You are in control

    As a guardian, you have the right to access and obtain information about your children’s data. For questions or requests about how the data is processed, contact our Data Protection Officer at privacidade@elefanteletrado.com.br.

    Article 18 of the LGPD

  • 05Passwords

    Help your child create a strong password! Including upper- and lower-case letters, numbers and special characters (such as @, # or $) makes a password stronger.

    Shared care

  • 06Questions and reports

    Noticed something odd? Talk to us through our Data Protection Officer’s email (privacidade@elefanteletrado.com.br). Relevant security incidents are reported as required by law.

    DPO channel below

For educators

School leaders and teachers

Responsibilities, roles and good practice for everyday school life.

  • 01You play a key role

    You handle student data. Take care of it: do not share information or credentials without due care.

    Accountability and prevention

  • 02Defined roles

    The school or school network is the controller; Elefante Letrado acts as the processor, under contract and a duty of confidentiality.

    Governance and duty of confidentiality

  • 03How we process data

    In compliance with the LGPD and the ECA Digital, with minimal collection and educational purposes. The fluency assessment records the student’s voice, stored only on the platform. No advertising.

    LGPD and ECA Digital

  • 04Good practice in class

    Do not lend your login or leave your session open. Give access to the data only to authorised people and guide students about their passwords.

    Information security

  • 05Requests

    Requests for access, correction or deletion and suspected incidents must be reported to the Data Protection Officer. The details are in the Privacy Policy.

    DPO channel below

For readers

Children and teenagers

An easy way to understand your data, your password and how to ask for help.

  • 01Your data belongs to you

    Your name, your age and the way you read are your data. We look after it to help you read better and better.

    You have rights

  • 02When you read aloud

    Mr. Elephant listens to your reading to follow how you are doing. It is kept only here, safely.

    Educational use

  • 03Your password is a secret

    A password is like the key to your house: don’t lend it to anyone! Keep it with an adult you trust.

    Safety tip

  • 04This is a safe place

    There are no ads, and nobody you don’t know can talk to you. It is a place just for reading and learning.

    Educational environment

  • 05If something seems strange

    Saw something weird or not sure about something? Tell an adult you trust right away. They can talk to us.

    Ask for help

  • 06You can ask for help

    With the help of an adult, you can ask to see or delete your data whenever you want.

    Rights with an adult’s support

Transparency

The data we process

We collect the minimum necessary to personalise learning and follow reading progress.

Find out more in our Privacy Policy.

  • 01Identification

    Name, age and school year.

  • 02Learning

    Fluency level, voice recordings and reading progress.

How do we protect your child’s data?

We know the security of your child’s information is a priority for you. That is why we explain, in simple terms, how we look after the data processed on the Elefante Letrado platform.

  1. 01Where the data is stored

    All platform data is stored on Amazon Web Services (AWS) servers, one of the largest cloud hosting companies, used by organisations in more than 190 countries.

  2. 02What security measures we use

    The AWS infrastructure follows international data protection standards, validated by independent certifications and audits.

    • ISO 27001, 27017 and 27018
    • SOC 1, 2 and 3

  3. 03Encryption: your data always protected

    At rest
    AES-256 encryption for stored data.
    In transit
    secure connections with TLS 1.2 or higher.

  4. 04Access control

    Advanced tools log activity and limit access to the data to authorised people only, with confidentiality clauses for the whole team.

  5. 05Information security

    You can find out which data is collected by contacting our DPO at the email below.

Illustration: a child and a woman put cards showing a book, a path and a voice wave into a yellow folder, next to a paper elephant.

layered protection

Transparency and accountability

Data protection reports

We periodically publish the Summary of the Data Protection Impact Assessment (RIPD) and the Half-Yearly Transparency Report, with the results of our risk assessment and the history of data processing on the platform.

For familiesSmall steps, big difference.

  1. Teach your child not to share their password or leave it somewhere visible.

  2. Talk about how the device is used and keep access under responsible supervision.

  3. Read this page together with your child and make safety a habit.

Mr. Elephant, with round glasses and a teal T-shirt, reading a purple book.

Questions, rights and reports. Talk to our Data Protection Officer.

For requests for access, correction or deletion, privacy questions or suspected incidents, write to our official channel.

Contact the DPO